We bought 3 of these for our office and use them a lot. They are very robust. Recently one user had problems with the scanner driver crashing on their PC.

Xerox/Visioneer support was very good. Toll free call, CSRs where located in the US (not out sourced to India or some other job stealing country), and the CSRs listen and don’t make you repeat steps you have already taken.

Only cons is that you can’t re-install the drivers from the support website. The CD has a key driver component that is not included with the drivers on the website, so don’t lose that CD.

The scanner is perfectly capable and in fact does a very good job on 20 or fewer pages per set. However, there is a wear item that they don’t warn you about. It’s called a ADF Pad assembly. They provide an extra one “Free” with every scanner. The wear part is a little silicone rubber pad smaller than a postage stamp.

To get a replacement from Xerox will cost you $99.99 for a “cleaning kit, that has two pads and some alcohol pads and swabs. BUT, if you call to bring this to their attention, they WILL make a special deal for you at $29.95 per assembly IF you have a bulk order of 24 or so.

I am going to find some 1/16” silicon rubber sheeting and cut my own. Should come out to about $0.10 per fix.

Dainty little machine when the paper trays are in their folded up positions. Still quite small looking with the trays folded out. Have been working with the machine perched on my desktop tower case.

Mostly works like a champ. Once you learn the software and get it configured for what you are doing, you put in a stack of sheets and push the button and (except for problems noted below) you come back several minutes later and you have a PDF with the scanned images of the pages with searchable text.

The caveats are as follows:

While regular printer/copier paper rarely misfeeds, notebook paper sometimes has problems with more that one sheet being grabbed at a time.

In cases where the pages had been torn at perforations (think old tractor feed paper) sometimes the scanner will get partway through a job and then can’t get the next sheet to feed without some help from the user.

The out tray has an upwards curvature in it which can make a feeding sheet push around the top sheet in the output tray. Sometimes a previous page gets dumped on the floor and the rest of the output stack is usually a bit disheveled. This more of a problem with wrinkled, torn or hole punched sheets than with sheets in good condition.

On the input tray the adjustable side guides do not go up far enough. With a large stack of paper some sheets will start feeding slightly askew but then straighten out gradually as they feed. The result is a scanned image that has a slight curvature in the image. Cutting down on how many pages in a stack and vigilance on checking the guides to eliminate slop helps a lot.

Have had a few problems with driver seeming to freeze. Cycling the scanner power usually un-seizes things.

A magazine review claimed that the scanner included OmniPage Pro 14, however, mine was shipped with Omnipage Pro 12. OCR accuracy seems pretty good but of couple of options that the scanner owners manual describes as appearing in certain dialog boxes simply aren’t there on my computer.

There’s a bit of a learning curve for the included software. The front end they created to simplify managing scanning and OCR has a decent amount of power but the interface seems a bit clunky to me for anyone who wants customize for a wide variety of paper sizes and contrasts.

On an X2 4200+ machine scanning at 200 dpi on both sides of page the OCR did not keep up with scanning and the front end does not appear to allow new scan to start till OCR is fully completed with previous batch of sheets so I could not keep the scanner more than perhaps 50% active.

If it had shipped with OmniPage Pro 14, I would have given it 4 stars.

I got this scanner in order to convert lots of old paper records to PDF files. It has worked just as I hoped. It scans quickly, even scanning double sided documents in a single pass, and rarely ever mis-feeds or reads two sheets at once.

OCR is not perfect, but this is a problem with the OCR software, not the scanner. I have yet to find OCR software that works really well. However, I generally just scan documents as 200 dpi images since I don’t really need to convert them to text.